We’re upset to hear that you are feeling this way, and recognize that we’ve spoken for you in regards towards your fears. When you proceed to get inquiries make sure you Speak to us at customersupport at empire-today.com.
We fully grasp your annoyance, and wish to further more support you. Regretably, we’re unable to Identify your account with the data delivered. Make sure you email us at customersupport@ empire-today.com with both equally your account and make contact with information, so we are able to adhere to up along with you.
On November 6th, I acquired an automated message stating the installers ended up on their own way. Your team was a no demonstrate on November 6th. On November seventh , we rescheduled for November 8th since I had been told Trevor needed to oversee the alternative, and it is The main reason why they didn’t demonstrate on Monday or Tuesday. November 8th, the original installer confirmed up with seven bins of flooring. He questioned us what room was currently being replaced.
We’re let down to listen to that your repair service was not finished as scheduled. We fully grasp your annoyance, and we’ll be in contact with you Soon to discuss a possible resolution.
I started calling in Sept/October 2017 for your substitution. Not one person would return my get in touch with. I termed Trevor directly and he termed Kim in CS and she identified as me back again in a day and remaining a concept. It took multiple calls and two months for her to return my simply call.
My sister in law drove more than right after I remaining the 2 installers in my household “ALONE†for twenty five minutes, which wound up being a huge oversight. My Doggy was locked inside of a toilet and also a candle was broken with glass all over. I'd told the installer which i couldn't do just about anything about my Pet dog and never to use the garage to go in and out, so he advised my sister in legislation that the Canine stored seeking to get out through garage.
I have 10 reference numbers this 12 months on your own ..and none have already been taken care of . As far as hearing from anybody at Empire…fantastic luck as they seem to get satisfaction in ignoring any situation .Don't Obtain Nearly anything FROM EMPIRE !
We by no means want our customers to feel by doing this. You should electronic mail your worries and account info to customersupport at empire-today.com, and point out Headquaters in the subject line so we may well further more help you.
November 15, 2017 at 5:38 pm Our circumstance is past preposterous….installer didn’t set the toilet on tight right after installing ground. I known as & e-mailed Empire telling them about this & that we were being intending to get mildew as being the water was seeping underneath the floor. After a few mo. they ultimately came & tore out the ground * uncovered out there was mold. We lived with the mold for another number of mo. just before anyone arrived out to deal with it. Now I preserve calling & contacting bc some of the drywall was taken out. Ultimately they identified as & explained to me to find a drywaller, which wasn't my job.
March twenty five, 2018 at four:49 pm I ordered carpeting for 4 bedrooms coming up on 4 yrs back with a warranty. Guarantee was for 5 years. Used a lot of cash. Carpet was offered as leading of the road stain resistant superior quality carpet. Carpet is not stain resistant and has stretch in Every single from the 4 bedrooms. My wife And that i are vacant nesters and possess our kid in your own home every now and then in addition to quests. Very very low site visitors throughout the a long time. I contacted Empire Today and spoke which has a rep named Rosemarie (562-741-1432) 1st I used to be instructed that my difficulty might be dealt with with in each week. Two weeks went by and no reaction. I termed Rosemarie back and she initially informed me that I did not Use a guarantee??? After a dialogue with Rosemarie, she pulled my account and stated which i indeed had a 5 calendar year warranty and her supervisor Annette could be calling me.
I am sorry to acquire to publish this but your customer service is Awful, I hand laminate flooring set within our front room and guest tub room and a pair of hallways, to start off my spouse And that i had to maneuver each of the home furnishings out and place it again, but we have been charged to the installers to do it, the installers didn't tightened up the water line during the guest tub and leaked everywhere in the floor, when I termed about the challenge I had been advised another person would get in contact with me with in 3 days, just after five days I identified as back again and was advised they identified as but no-one was get more info property, and so they left a information, I'm residence every day, I am disabled, so I are aware that wasn't true .
November 6, 2017 at eleven:58 am We ordered a carpet for our reduced amount, a year later on we began noticing carpet rolls so i identified as Empire Today to understand if they could have their installers return to tighten up the Room. The customer service agent gave me a affirmation number and informed me that Steve Fulbright would contact me again to put in place an appointment with me to come back out to see the carpet.
October seventeen, 2017 at two:01 pm I am producing in reaction to this kind of inadequate knowledge with your company in the profits folks lying about moisture barrier they had been Placing down it should really of been the thicker a single that is not what we gained also my dwelling 7 days counting is just not done every one of the transitions items are not down since the installer Reduce them Mistaken so they'd to get new moreover they did not have quarter round to match my cabinets also my quarter round appears horrible it was under no circumstances concluded or caulked it is a excursion hazzard as well as the changeover piece for my carpet will not be on and my carpet is pulling again I have already been lied to from everyone In this particular firm concerning when this task is always to be completed They broke the waterline to my fridge as I needed to simply call a plumber to fix it let alone he had to Lower my drywall behind the fridge the place the many transitions items go are a visit hazzard this challenge really needs to be taken care of I would like I might of observed this webpage right before I made a decision to go using this organization since it seems like the customer service income and installation all lie tomorrow might be eight days my ground continues to be not finished I might like to know if the installers are licensed and bonded as we were being informed if they had been my quarter round would not seem the way in which it does and my ground in spots is not really amount they told me that might disappear as I will not think that possibly funny matter they guaranteed demand you whether or not perform will not be finished neither one among my two rooms or completed It's a shame Therefore if they are saying 40 decades Along with the BBB and wonderful customer service Erroneous if they say this specific product comes along with the floor not accurate I didn't get the padding which was revealed to me and Should you have a dilemma not a soul phone calls you back again and you also are on keep endlessly they usually dangle up on you I'm 1 displeased customer I'd in no way refer anybody To Them so Aside from possessing an incomplete ground I should pay back for somebody to repair my drywall on my freshly panted walls
Make sure you Be aware: all of our things from bedrooms is sitting down while in the bathrooms, and our we're not able to utilize the bathrooms and or any realted amenities. This really is unaceeptable and Completely wrong in so some ways.